The core responsibilities of a system support engineer include maintaining high levels of customer satisfaction, identifying all customer problems and complaints, and recommending appropriate solutions for the same. Hence, your resume format should reflect your versatility as a well-rounded individual. These engineers also provide assistance in installing complete hardware on systems, providing necessary upgrades, and managing change orders, and providing technical expertise for end-to-end manual product processes. Therefore, your resume format should state your excellence in the technical aspects of computer systems. Other duties include determining necessary algorithms for all automated systems and offering technical support to entire production systems, while preparing an efficient schedule for the same. A Bachelor’s degree in engineering or computer science is ideal for this position. Hence, include it in your resume format, if applicable.